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Shipping & Handling

New Zealand:

Free overnight shipping within New Zealand from dispatch, now and always.

You can elect to sign for the parcel at checkout if desired. 

 

Australia:

Free shipping on all orders above $50, otherwise a small fee of $10NZD will apply. 

On November 15, our delivery partner advised, due to COVID operating restrictions, delivery delays to Australia are currently estimated at 7-10 working days within Australia from dispatch. 

You can elect to sign for the parcel at checkout if desired. 

  

 

Rest of the World:

Shipping is $25NZD.

Delivery is estimated at 7-10 working days worldwide from dispatch. 

 

 

Dispatch
Your pieces will be dispatched from our premises within 3 business days.

Unfortunately, once the order has been dispatched we are unable to change the shipping address, but until you receive a tracking number please contact us to change the shipping address. 

 

Tracking Information
All Hout & Co orders are sent via tracked parcel. A unique tracking number is provided in each shipping confirmation email, and tracking can easily be done through the link provided.

 

Non-delivery of pieces
We work with our delivery partner to ensure prompt delivery of your pieces. However, due to the changing environment surrounding COVID-19, please find more information on New Zealand Post's delivery update pages:

After the maximum delivery time frame stated below for your delivery region, please contact us and we will communicate with our delivery partner to ascertain what has happened. On confirmation of non-delivery, we will work with you on a solution.

Within New Zealand, 21 days after shipping confirmation email.

Outside New Zealand, 30 days after shipping confirmation email.